Moonstone Artistry

Professional hair and makeup artistry

questions & answers


Q: How soon should I book my trial?
A: We can schedule your trial anytime up to a month before your big day. Some brides like to trial a year to 6 months before the big day and others like to trial up to 3 months before. It's up to you how soon you want to see  the look you've been envisioning!

Q: Do you travel?
A: We will travel to you! If you're in central or north Florida, a mileage fee ($0.75/mile both ways) will be charged for locations outside of the 25-mile radius of our studio address. If your location is outside of the 25-mile  radius from our studio address, the mileage is to start from our studio address (starting point) to the client’s destination and back to the starting point. Travel fees apply for all pre-event makeup and hair appointments as well as day-of appointments. We  can also travel outside of Florida! Send us an email for more information!  

Q: How many artists should I book for my bridal party?
A: This all depends on your bridal party size and the timing allowed for hair and makeup services. Most of the time for bridal parties of 6 or more, you’ll have 2 makeup artists and 2 hair artists. If it’s necessary, you can  have up to 3 makeup artists and 3 hair artists.

Q: What if one of my bridesmaids decides on not doing hair and makeup on the wedding day?
A: All services that are signed for on the bridal contract are to be paid unless the services are canceled up to 30 days before the event day.

Q: Can I add people on the wedding day to receive hair and makeup services? 

A: We can add services on the wedding day only if timing allows. Any add-ons should be discussed ahead of time. We will serve those on the official  schedule first.

Q: Should my hair be dirty or clean before styling?
A: Your hair should be clean, product-free, and fully dry before styling. This goes for everyone in the bridal party as well.

Q: How can I prep my skin before the big day?
A: During the months leading up to your big day, you should be exfoliating your skin at least once a week, moisturizing every day, facials are great, but don’t get your facial done any less than 30 days before your big day!  Give your skin time to heal. And most importantly, drink a lot of water. 3 liters of water is what’s recommended for naturally glowing, radiant skin!

Q: How long will each service take on the wedding day?
A: We always schedule 1 hour for each person in the bridal party and 1.5 hours for our brides. This may change if the client requires more time and will be discussed before creating a schedule for the big day.

Q: What if we have to cancel after our deposit is paid and/or our contract is signed?
A: If you have to cancel for any reason after your deposit is paid, you won’t receive a refund. Deposits are non-refundable. If you need to cancel after you’ve turned in your signed contract, the cancelation must be made at  least 30 days before the wedding date. If the cancelation is made within 30 days of the wedding date, the bride is responsible for the total balance signed for on the contract.

Q: Can anyone in my bridal party have a trial?
A: Trials are usually for brides to try on their looks for the big day, but many times other bridal party members want in on the action! The bridal party member total for the trial service would be the same as they would pay  on the wedding day.

Q: How should I tip my artists?
A: Tips are never expected, but are always appreciated! Most of our clients usually tip between 15%-25%.

If you have a question that you don't see here, please feel free to click the "Let's chat" button at the top of the page.